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Our Core Values

    Integrity. We in Queenbank adhere to the highest standards of ethics in our practices and conduct. We believe that maintaining the trust and confidence of the public is the key to earning an outstanding reputation and is at the center of all our core values.

    Stewardship. We are accountable for the resources entrusted to us by our stockholders, the well being of our employees and the banking needs of our customers. We are in business to protect their interests. Thus we take care to act with vision, ever mindful of the effects of our decisions and actions.

    Commitment to Serve. As a thrift bank, we are committed to serve all our customers, our niche market, the Small and Medium Entrepreneurs (SME), and most of all, our country. Our passion is to prioritize their needs above our own personal interest and comfort.

    Excellence. We aspire for excellence in our field of endeavor, especially in the delivery of services to our chosen market niche, the SMEs. We strive to improve through continuous learning and assessment of our ability to effectively address the needs of those we serve.

    Desire for Customer Satisfaction. Our customers are the lifeblood of our business, thus we go to extraordinary lengths to satisfy, meet and even exceed their expectations. We are constantly searching for innovative ways to improve our ability to deliver superior value banking to our customers. We believe that total customer satisfaction is the definition of success.

    Prudence. Queenbank’s fiduciary function requires prudence in making investment decisions so that public funds are on safe grounds. We advocate growth and expansion without sacrificing the Interest and welfare of the bank.

    Social Conscience. While we focus on improving our shareholder value, we are always reminded to help improve the lives of the less privileged in our community. We acknowledge our social responsibility to contribute and participate in the development of our local communities.

    People Oriented. We believe every member of our organization equally deserves respect and a high quality of life. We are committed to their personal growth and development. Thus we recognize their involvement and contribution by giving them fair compensation, properly distributing the benefits and burdens of the bank, and remaining impartial in the correction of wrongs and injuries. We believe in creating long-lasting relationships with our people.